Terms of Service
Last updated: [DATE — e.g., June 13, 2026]
These Terms of Service ("Terms") govern your use of the websites, AI assistant, and related services (the "Services") provided by [LEGAL ENTITY — e.g., Digital Root LLC] ("we," "us," or "our"). By purchasing or using the Services, you agree to these Terms.
1. The Services
We design and build a professional website for your business and provide an AI-powered assistant that answers customer questions and helps schedule appointments. Depending on your plan, the Services may also include hosting, a domain, a business email, ongoing maintenance, lead capture, and support. Specific inclusions are described on your selected plan at the time of purchase.
2. Your responsibilities
- Provide accurate business information (hours, pricing, services, location) so the assistant can answer correctly.
- Ensure you have the rights to any logos, photos, or text you give us to use on your site.
- Use the Services lawfully and not for any prohibited, harmful, or misleading purpose.
- Keep your account and any access credentials secure.
3. Pricing, billing & trial
Plan prices are shown in U.S. dollars (USD). Most plans include a one-time setup fee plus a recurring monthly subscription. Unless stated otherwise, a 30-day trial applies to the monthly subscription: you pay the setup fee today, and your first monthly charge occurs on day 31. Subscriptions renew automatically until canceled. Applicable taxes may be added.
4. Cancellation
You may cancel at any time with 30 days' notice. There are no long-term contracts. Your domain remains yours. Setup fees are non-refundable except as described in the Guarantee below.
5. Our guarantee
We stand behind our work with a tiered guarantee:
- 14-day money-back guarantee. If you're not satisfied for any reason within 14 days of your site going live, we'll refund your setup fee and any monthly amount paid.
- 60-day technical warranty. Within 60 days of launch, if you report a genuine technical defect and we don't resolve it within 14 days of your report, we'll refund the monthly amounts paid from the date of your report. (After day 14, the setup fee is not refundable.)
- Cancel anytime. With 30 days' notice, as described above.
This guarantee covers our Services as delivered. It does not cover issues caused by third-party outages, content you provide, or changes you or others make outside our Services.
6. Intellectual property
You own your content and your domain. Upon full payment, you own the rights to the published website content we create for you. We retain ownership of our underlying tools, templates, code frameworks, and the AI assistant technology, which we license to you for use with the Services during your subscription.
7. Third-party services
The Services rely on third parties such as payment processing (e.g., Stripe), AI providers, hosting, and scheduling tools. Your use of those features may be subject to the third party's terms. We are not responsible for third-party outages or actions.
8. Disclaimers
The Services are provided "as is" and "as available." We do not guarantee specific business outcomes, traffic, rankings, or sales. The AI assistant provides automated responses and may occasionally be inaccurate; it is not a substitute for professional, legal, medical, or financial advice.
9. Limitation of liability
To the fullest extent permitted by law, our total liability for any claim arising out of or relating to the Services is limited to the amounts you paid to us in the 3 months before the event giving rise to the claim. We are not liable for indirect, incidental, special, or consequential damages.
10. Governing law
These Terms are governed by the laws of [STATE/JURISDICTION], without regard to its conflict-of-laws rules. Any dispute will be resolved in the state or federal courts located in [COUNTY, STATE].
11. Changes to these Terms
We may update these Terms from time to time. Material changes will be posted on this page with an updated date. Continued use of the Services after changes take effect constitutes acceptance.
12. Contact
Questions about these Terms? Contact us at [hello@example.com] or [PHONE], [BUSINESS ADDRESS].